In the past few days, we've seen a dramatic increase in complaints and conversations regarding suspicious BBB emails that have been circulating. Scammers have been using the BBB logo and brand to spread viruses and malware on to unsuspecting users' computers.
Many users have received emails about a possible BBB complaint against them or their business, sometimes even if they're not business owners or accredited with BBB.
It's pretty sneaky, and many people have already fallen victim to the scammers' trick and clicked on the link or downloaded the attachment provided in the email, which usually results in some type of malware or virus infection.
The Council of Better Business Bureaus is aware of this malicious spam campaign using the BBB's trusted name, and has been working diligently to identify and stop the source of these phishing emails.
If you receive a suspicious email that looks like a BBB complaint:
- Do not click any of the links or download any attachments contained in the email.
- Check the content of the email for any obvious mistakes like misspellings, grammatical errors, or generic greetings. These are usually present in scam emails.
- Forward the email to: firstname.lastname@example.org
- Delete the email.
- If you're unsure of the legitimacy of any BBB email you've received, call us! We'd be happy to look into it for you.
Here are a couple screenshots of phishing emails some people have received. They probably won't all look like these, but if you receive something similar, be cautious in opening it and forward it straight to email@example.com